If what you ordered does not suit you, you have 15 days after receiving the order to exchange or return it by providing the return reason and order confirmation email. Items can be exchanged in any boutique in Switzerland for a different size (provided it is in stock) or for another model of your choice. If what you ordered does not fit and you wish to obtain a refund, the return is only made by post to the following address:

KOOKAI RETURNS ECOMMERCE
RUE DU PONT 121003 LAUSANNE


Items must be returned in their original packaging, with their tags uncut and in perfect resalable condition (unworn, unwashed, undamaged or soiled).

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